FREQUENTLY ASKED QUESTIONS
FOR THE REOPENING PROCEDURE AND BEST PRACTICES TO CREATE A SAFE ENVIRONMENT FOR MEMBERS AND EMPLOYEES AS OF SEPTEMBER 1, 2020
Q. Will I receive a credit for the payment I made for the March 15th and/or April 1st billing since the Fitness center was closed on March 16th?(Applies to EFT contract only)
A. Yes. A credit was placed on your fitness center account. That credit will be applied upon your return once the Fitness Center is opened and operating.
Q. Was my membership being billed while the Center was closed?
A. No. All accounts were not being billed during the shutdown.
Q. Will my Membership be credited if I paid in advance for membership time?
A. Yes. Upon your return to the facility, your membership time will be extended based on how many months you had available.
Please call the front desk at 609-886-7070 for more information or any questions.
SAFETY & PROTOCOLS:
Q. Are masks required to exercise?
A. Yes. State regulations require all members and staff to wear masks while inside the building and exercising.
Q. Should members and employees wear gloves?
A. While gloves are optional, we recommend following the CDC guidelines which is to wear gloves when you are cleaning or caring for someone who is sick. It is best for members and employees to concentrate on vigorously washing hands with soap and water for at least 20 seconds before and after workouts rather than wearing gloves throughout the facility. Our team of employees will wear gloves when they are cleaning. Please make sure all equipment is wiped down after every usage.
Q. How will the new policies and procedures be enforced?
A. Our staff will be trained and updated on the latest policies. They will hold members accountable for all member policies procedures, rules, and regulations. They will help maintain safe distancing parameters and will assist with cleaning on the Fitness Floor. The team will also correct any member behavior that is in violation of established member policies.
Q. How will distancing guidelines be maintained at the facility?
A. You will notice many measures in place to achieve the advised physical distancing. We have arranged the Fitness Floor to facilitate physical distancing—which required reducing the available cardio equipment for use. Select pieces of cardio equipment have been unplugged and clearly marked to facilitate distancing. Some additional spacing has been provided where needed in the strength training area. Floor markings have been placed in the studios and throughout the facility. Locker rooms have signage and some lockers have been placed out-of-service. Throughout the entire Center there is signage on the walls and floors to remind everyone to practice safe physical distancing and to practice personal hygiene.
Q. What are the hours of operation once the Center is able to open?
A. In order to promote a clean and sanitary facility, we have temporarily modified our operating hours.
Our initial operating hours will be:
• Monday–Friday: 6:00am–7:00pm
• Saturday: 7:00am-3:00pm
• Sunday: Closed
Q. Are the locker rooms open?
A. The locker rooms will be open for restrooms and sink usage only. The number of lockers available will be limited to achieve adequate physical distancing. Members are asked to abide by the physical distancing markers and respect the space of other members. If a member is using a locker, please wait until they leave the area or step aside before trying to use a locker nearby. Please use a disinfectant wipe before and after occupying a locker. We suggest getting changed before coming inside.
Q. Will the showers be available?
A. No. At the present time the showers in the locker rooms will not be accessible based on state regulations.
Q: What is the capacity limit?
A: We are able to fit 80 members and staff in the Fitness Center under the current 25% requirement. This should be plenty of space during our Phase I opening without group exercise classes.
Q. Will Group Fitness classes be available when you open?
A. No. At the present time Group Fitness classes, will not reopen in Phase I. Once we have had an opportunity to address how reopening is functioning, we will begin opening Group Fitness classes as long as the State guidelines permit us to open with Group Fitness classes. At which point we plan to begin with a modified schedule. This will ensure enough time in between classes for cleaning and studio reset, and to ensure that members are not crossing paths with other members. As we get closer to opening please reference our website for an updated class schedule.
Q. Will there be a limit to the number of people permitted in a Group Fitness class?
A. Yes. To ensure physical distancing and prevent overcrowding, there will be a limited capacity for all Group Fitness classes. The appropriate number will depend on the studio and the type of class. The current restrictions are set as needing 200 square feet for each person including the instructor.
Q. How do I reserve a spot in my favorite class if the participants are limited?
A. All classes will initially require reservations. Reservations are on a first come, first served basis. You will be able to book a spot 48 hours in advance. If you find that you cannot attend the class, you must cancel within two (2) hours of the class. If you are at the center and a class is scheduled to begin and it is not full, you may join the class with the instructor’s permission. If you are unable to participate in person because the class is full you may choose to participate virtually if the class is being offered virtually. More details on virtual programming will be addressed when open.
Q. Can I bring my own equipment?
A. We have developed very strict disinfecting and sanitizing protocols for Group Fitness mats and supplies, following the conclusion of each class. If you are more comfortable bringing your own supplies, you certainly may. If you do bring your own supplies, we must caution you that all items must be disinfected before and after use, and please do not leave them unattended at any time.
Q. Will there be any restrictions on studio access?
A. Yes. Studios will not be accessible for use in between classes. Studios will open 10 minutes before the start of class. Participants will be requested to stand on the distancing markers on the floor and check-in with the instructor to ensure attendance is confirmed. Post-class we request all participants to promptly exit the studio so we can begin our cleaning protocols and studio reset.
Q. What is the Virtual Fitness Studio programming and what services will be available?
A. Our Virtual Fitness Studio programming is an at-home solution that will help you continue to lead a healthy lifestyle and stay engaged with your Cape Regional Miracles Fitness family all in the comfort of your home. We offer a wide variety of weekly LIVE and PRERECORDED Group Fitness classes from your favorite instructors including Zumba, Boot Camp, Yoga, Barre, Cardio Sculpt, Silver Sneakers and more. Once we reopen, participation in the Virtual Fitness Studio programming will be included with your active membership. If you want to gain access before you join and go totally virtual, visit www.miraclesfitness.com and register today.
Q. How can I access virtual programming options?
A. Once you register in person or through our website sign up page for our Virtual Fitness Studio program you will receive an invite with log in instructions including your password. Contact the front desk for more information.
Q. Will I be able to purchase and/or use Personal Training and Group Training sessions?
A. Yes. We are prepared to offer both in-person as well as virtual Personal Training and Group Training. Our trainers are ready to provide this service while practicing safe physical distancing. Please feel free to contact us if you are interested in personal training once we reopen.
Q. Will the HydroMassage Lounge be available to use once we reopen?
A. Yes. The HydroMassage Lounge will be open and available for use. The Lounge will be disinfected before and after use by a team member using hospital grade disinfectant. Extended time will be made between appointments to allow for proper cleaning.
JUICE BAR CAFE:
Q: Will I be able to purchase food/drinks at the cafe?
A: No, not in the initial re-opening phase.
We hope we have answered many of your questions regarding our reopening Tuesday, Sept. 1st.
If you have any further questions or comments please contact the front desk at 609-886-7070
or email General Manager, Nick Elisano at email@example.com.